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FAQ - Frequently Asked Questions

Welcome to our FAQ section, where you'll find answers to the most common questions and helpful information to make your experience with us smoother and more satisfying. If you have doubts or curiosity, check this page: you might find exactly what you're looking for.

All our vehicles are available for purchase through the online shop, and you can pick them up directly at our showrooms. But there's more! With oZ-o, you can also subscribe with a flexible plan tailored to your needs. Learn more in the "Mobility Offers" section.

Absolutely! You can visit our showrooms, and we'll arrange a test drive for you to experience the feeling of driving an oZ-o. Explore all our points of sale in the "Showroom" section.

Our scooters are suitable for everyone. Riding is not recommended for individuals under the influence of alcohol or drugs, those unable to engage in intense physical activity due to unsuitable medical conditions, especially concerning the heart, neck, back, etc. It is also not recommended for individuals who struggle with balance, those whose age, height, and weight fall outside prescribed limits, and individuals with cognitive issues that prevent them from understanding the correct use of electric scooters and associated risks.

The range is a parameter that may vary based on different factors: incline of the route, driving style, physical characteristics of the rider, etc. However, to achieve the maximum possible performance from the vehicle, always remember to recharge the battery, check the brake conditions, and ensure that the tire pressure is between 35-38 psi.

Locate the charging port on the right side of the frame, remove the rubber cap from the charging port, connect the charger's output end to the scooter's charging port, and then turn on the power. Close the rubber cap after each recharge.
The red light on the charger indicates that the charger is working. The green light indicates that the charging is complete. Please disconnect the power after the battery is fully charged. If the vehicle body temperature exceeds 40°C, the vehicle will not charge normally. Wait for it to drop below 40°C before charging

Clean the main frame with a soft damp cloth. For tougher stains, rub repeatedly with a professional cleaner and then with a cloth dampened with water.
Note: Do not use alcohol, gasoline, kerosene, or other corrosive and volatile solvents for cleaning.

The oZ-o electric scooter is a product of high quality and reliability. The oZ-o Maintenance Plan helps you keep it efficient, performing well, and safe. By visiting one of the authorized oZ-o workshops listed on our website, you can ensure interventions that comply with the Legal Warranty of Conformity.
The first maintenance should be performed either after 1000 km or within 3 months of purchase.
Subsequently, we recommend servicing every 2000 km or 6 months (whichever occurs first).

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Bologna

Porta Lame
Via Amedeo Parmeggiani, 2/3
40131 Bologna (BO)

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Forlì

Viale V. Veneto, 17
47122 Forlì (FC)

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Non perdere offerte e novità sul mondo dell’ecomobility

Accetto le condizioni di privacy e acconsento al trattamento dei miei dati personali
Acconsento ad essere ricontattato per finalità di marketing e commerciali e ad accedere alla vostra newsletter per ricevere informazioni e novità.